Anna Turnbull
Location
Mexico, NY (ET)
Education, Experience, and Certifications
Bachelor's Degree in English Literature from Nazareth College
Master's Degree in Education from the University of Rochester
10+ years of experience across nonprofit program management, K–12 education, and EdTech, spanning community-facing roles, internal operations, and communications infrastructure
3+ years of experience in Communications & Enablement (EdTech/SaaS), building systems from the ground up across Help Centers, partner onboarding, training libraries, and cross-functional coordination
5+ years of experience in Program Design & Operations, including volunteer network management, event coordination (100+/year), grant reporting, and curriculum development across K–12 districts in New York State
1+ year of experience in Freelance Brand & Business Operations, independently managing brand, customer communication, and order workflows for a product-based business
Certifications:
Email Marketing Certification, HubSpot Academy (June 2025, expires July 2027)
Build Outcome-Driven Roadmaps, Productboard (June 2025)
Google Analytics (GA4), Skillshop (June 2025)
NYS ELA Teaching Certificate (7 through 12 with a 5 to 6 Extension), Professional Level
What I Bring to Teams
Streamlined Communications
Slack, Notion, Hubspot, Zendesk, Loom, Scribe, Teams, Google Chat
Communication infrastructure + systems buildout
Messaging libraries + tone guidelines
Escalation protocols + compliance processes
Team training + playbook development
Community / Member Enablement +
Training/ Program Design
Notion, Scribe, Loom, Google Workspace, Canva
Member relationship management + development
Peer learning + training program design
Onboarding systems + member experience
Facilitation guide + training material creation
Volunteer + educator network development
Executive Operations
Google Workspace, Microsoft 365, Notion, monday.com, Slack, Hubspot, Zendesk
Operational infrastructure + systems building
Cross-functional coordination + execution
Internal comms + leadership alignment
Process design during change + transition
Strategic Partnership
Hubspot, Zendesk, Notion, Slack, Loom, Google Workspace, Microsoft 365, ChatGPT, Claude
Partner onboarding + enablement
Relationship lifecycle management
Stakeholder communication + guidance
Independent partner operation systems
When I was 10, I wanted to be: a chef
Go-to take out spot: Duskee's
If I were to pick one show to re-watch 100 times it would be: Charmed
Something that brings me joy: My children
One meme that sums up my sense of humor:
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