Ethan Roaldi

Eastern (ET)

Feb 28

Written By Folk Founded

Location

New York, NY (ET)

Education, Experience, and Certifications

Master of Public Administration (MPA), Health Policy & Management — New York University
Bachelor of Science in Public Health — Syracuse University
8+ years supporting Founders, CEOs, COOs, and Senior/Managing Partners across healthcare organizations, consulting environments, and high-growth startups as well as experience in Operations, Customer Success Operations, and GTM / Sales Operations
Senior-level experience supporting executive leadership with operational strategy, cross-functional coordination, and client launch execution across multiple time zones
Industries Served:
- Digital health and healthcare services organizations operating in regulated environments
- Venture-backed startups and founder-led companies in growth phases
- Consulting and advisory firms supporting operational strategy and go-to-market execution
Executive-Level Support:
- Founders and CEOs of venture-backed startups
- COOs and senior operations leaders
- Senior and Managing Partners in consulting and advisory firms
- Cross-functional leadership teams across product, marketing, sales, and operations
Scope of Responsibility:
- Executive partnership and operational leadership support
- GTM and sales operations coordination for client launches and growth initiatives
- Building SOPs, playbooks, and operational workflows that scale teams
- Cross-functional program management across product, marketing, operations, and legal teams
- Client onboarding and high-stakes launch management
- Stakeholder communications and executive reporting
- Crisis management and complex client/member issue resolution
- Data-informed operational improvements to service delivery and team performance

What I Bring to Teams

Strategic Partnership

ChatGPT/Claude/Gemini; HubSpot; Asana; Zapier; Slack; Google Workspace

Supporting founders, CEOs, and senior partners in building and maintaining strategic partnerships that drive growth. Experienced coordinating partner outreach, relationship management, and follow-through across GTM and sales initiatives. Provide operational support for partnership initiatives including pipeline tracking, meeting preparation, and internal coordination across leadership, sales, and marketing teams. Known for organizing information clearly, preparing briefing materials, and ensuring leaders walk into partnership conversations aligned and well-prepared.

Project + Initiative Support

HubSpot, Google Suite, Asana, Slack, Notion, ChatGPT/Claude/Gemini

Supporting executives and cross-functional teams in planning, executing, and optimizing strategic projects end-to-end. Experienced in project coordination, timeline management, and accountability tracking for initiatives spanning GTM, operations, and executive priorities.
Managing annual gift programs and high-touch client/member initiatives, ensuring timely delivery, accurate tracking, and seamless execution.
Maintaining CRM integrity (HubSpot) through data audits, cleanup, segmentation, and reporting to support sales, partnerships, and operational initiatives.
Leading workflow automation projects to reduce manual processes and improve cross-team efficiency.
Building project documentation, SOPs, and reporting dashboards to provide leadership with visibility and actionable insights.
Coordinating multi-stakeholder initiatives, keeping teams aligned across marketing, sales, operations, and executive leadership.

Executive Operations

Google Workspace, Microsoft 365, Asana, Tello, Slack, Kajabi

Global Logistics

Concur, Expedia, TripIt, Google Calendar/Flights, and Navan

Experienced with coordinating complex domestic and international travel for founders, executives, and senior partners in fast-moving environments. Skilled at planning multi-leg itineraries across time zones, managing last-minute changes, and ensuring travel runs smoothly alongside executive priorities.
Comfortable handling visa coordination, documentation requirements, and international travel compliance, as well as coordinating event logistics, offsites, and leadership meetings. Known for anticipating disruptions, building contingency plans, and keeping executives informed without adding friction to their schedules.

Systems + Automation

ChatGPT/Claude/Gemini; HubSpot; Asana; Zapier; Slack; Google Workspace

Designing and implementing operational systems that help founders and leadership teams move faster with less friction. Experience building and optimizing CRM environments, documenting SOPs and playbooks, and creating automated workflows that reduce manual work across operations, GTM, and client-facing teams. Regularly leverage AI tools to streamline research, documentation, and process execution, and partner cross-functionally with sales, marketing, and operations teams to ensure systems actually support how teams work day-to-day.